Quantitative and qualitative analysis for measurements of customer satisfaction levels, identification and analysis of gaps with respect to expectations in order to redefine offer system.
Construction of competitive scenarios by analysing macroeconomic trends and the behaviour of the principal actors in the market.
Planning and implementation of customer loyalty & retention programmes.
Creation, positioning, development, expansion and revitalisation of brands.
Creation and planning of events, organisational management, follow-up and post-event evaluation.
Redefinition of firm’s strategic positioning, through a new value proposition, consistent with critical success factors and internal organisational processes.
Definition, evaluation and selection of strategic options for development, economic-financial and organisational planning.
Analysis of sector dynamics, the offer system of leading competitors, and national and international best practices, including across different sectors.
Design of corporate governance processes and strategic planning.
Definition of firm’s marketing strategy, support for planning and implementation: selection, supervision and coordination of suppliers involved in the process.
Support in identifying new markets/customers and expansion of product/services portfolio.
Design and support for realisation of organisational structure and operational coordination mechanisms.
Design, implementation, monitoring and refinement of systems for evaluating performance and incentives; design of compensation systems.
Management of organisational changes through the redefinition of corporate processes, the need for skills, and operational mechanisms.
Measurement of associate satisfaction levels, identification and analysis of expectation gap, and definition of plan for improvement.
Definition and implementation of strategic plans aimed at establishing or improving the firm’s ethical standing.
Design and development of sustainability report in accordance with the most common international guidelines.
Definition of institutional communication strategies, implementation of actions and monitoring of results.
Identification, evaluation and management of customer’s internal and external stakeholders.
Definition of strategies for spreading and gaining consent for corporate culture, motivation and identification programmes.
Definition of communication strategy and all measures needed to deal with unanticipated crisis situations, with the goal of overcoming the crisis and preserving the firm’s credibility.
Structuring and management of a relationship network with the media world, and outsourced management of press offices on behalf of customers.
Representation of a firm/organisation’s interests with respect to reference institutions in terms of specific issues, or a repositioning or improvement of image or reputation of an organisation with respect to its stakeholders.
Creation, development and management of social media as a function of corporate goals.
Ad hoc training for management and associates.
With the EDUQUA certification and the sponsorship of the DECS (Department of Education, Culture and Sport of the Ticino Canton) and Swiss Olympic, SRI offers its services to people who work, or intend to work, as managers in sports organisations, with the goal of increasing quality of management.